Refund policy

Return & Exchange Policy — Gehnaa (Madho Global)
GSTIN: 03BFJPS8584J

At Gehnaa, all our gold and silver ornaments are certified, hallmarked, and priced based on the prevailing metal rate and purity at the time of purchase. Due to the nature of these products, we do not offer returns or exchanges once an item has been sold, except in cases of manufacturing defects, damage in transit, or an incorrect item received.

Damages and issues
Please inspect your order carefully upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at inderjeet@madhoglobal.in with your order number, invoice/proof of purchase, and photos/videos of the item and packaging. We will evaluate the issue and, where verified, arrange a repair, replacement, or refund at our discretion.

Non-returnable items
All ornaments, including customized, personalized, or made-to-order pieces, are final sale. We do not accept returns or exchanges for change of mind, sizing preference, or reasons unrelated to a genuine manufacturing defect.

Exchanges
We do not offer exchanges except where an item is confirmed defective or incorrect under the Damages and Issues clause above. In such verified cases, we will arrange a replacement of the same item, subject to availability.

Refunds
Refunds are issued only where a claim under Damages and Issues is approved after inspection. Once approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval without receiving your refund, contact us at inderjeet@madhoglobal.in.

European Union — 14-day cooling-off period
If your order is shipped into the European Union, EU consumer law grants a statutory right to cancel certain online purchases within 14 days without giving a reason. Please note this right generally does not apply to items made to your specifications or clearly personalized. Where it does apply, the item must be returned unworn, unused, with all tags, certification, and original packaging intact, along with proof of purchase. Contact us at inderjeet@madhoglobal.in to initiate a request under this provision.